A very pleasant place, delicious sushi and pizzas, friendly and cultured staff. A calm and relaxed atmosphere. I often come here and order sushi and pizzas. I recommend the place.
We go regularly, the staff is very polite, sushi is always delicious and fresh..The girls work quickly and smoothly. I would like to mention Anastasia's work separately.Thanks for the good service
I made a pre-order for the sushi set IN ADVANCE. They promised to bring it in the interval 20:40-21:20. No one arrived at the designated time. At 21:30, I already called myself to clarify where my order is. They promised to contact the courier and call back in 2/3 minutes — either the operator or the courier. Of course, I didn't get the call. I called them 5 more times within an hour, all the times they promised to call me back and tell me what was wrong with my order. THEY NEVER CALLED BACK. At 22:16, I already received a text message that my order was on the way. Really. At 22:29, the courier arrived, I asked for the administrator's number for communication. I called to express my dissatisfaction with the current situation and ask how they can make it up to me. The receptionist offered 10 bonus points for the next order — I'm not sure what I'm going to order from you anymore, I don't need your points. Then I was offered to pay for the order in full or refuse. I refused. Don't take a lot of orders if you can't fulfill your obligations. Disgusting attitude towards customers. I will no longer be your client.
27.09 we ordered a set. The delivery time was chosen before 21:30. When it was about ten in the evening, they decided to check with the operator the status of the order, IT turned out that they had one courier left and they did not have time to deliver orders. Why did we find out about this only when we called the operator ourselves? Why didn't anyone notify you about this? Okay, we understand everything, we decided to wait. We waited until half past ten, the order did not arrive, we had to cancel it. In response, they heard a simple "sorry" from the operator, no discount or other bonuses were offered! The evening is ruined. We wanted to celebrate the vacation, I hope it will be better than the attitude towards customers in artsusha!
It was not the first time that we were very disappointed. 1. We ordered 2 different soups through the app, as a result, we were given 2 identical ones. Although everything was punched right in the receipt.
2. I DO NOT RECOMMEND taking pasta in this place. It's not carbonara, it's just a pathetic parody, to be honest. Boiled pasta and the most strange incomprehensible "ham", which they did not even bother to spread all over the pasta, it just lay in one lump. We also did not find the declared cheese in the pasta…
There were very unpleasant impressions after the order.
I'm still in shock, why do you do a Fest and an additional discount if then you put 1% fish in sushi in order to save money, deprive everyone of your bonus! I'm in a complete trance, I have to look for rice alone, fish under a magnifying glass, that's how I decided to please myself on the weekend I ordered from you and now one disorder... In the first photo of sushi with shrimp, the batter is shrimp and does not smell, how did it happen??? For the rest, the fish is of unknown origin, some kind of canned, red fish is one kind, so only a pea is put on for appearance, are you KIDDING???
We came with my wife for the first time and are very satisfied.
But we waited a long time for the order. But it's worth it, you'll lick your fingers. Thank you very much, We will come again.
It is very cozy, calm and comfortable.
I Advise the people.
I placed an order on Wed. May 8, 2024.
Sushi set Vesta,Tom Yam,rustic potatoes,soy sauce,wasabi,ginger, sweet chili sauce, kimchi sauce.
I rated the food and services of the institution at 2★, why?:
In general, everything is not bad and even very tasty, but not everything!, and not as tragic as the assessment, BUT there are serious BUTS!...
I think since we pay such decent money for food, for one order, then the order itself must match 100% of its price and this money, and not a little money for one order.Hence the score! Now for more details:
1. The fish on the rolls tastes stale or frozen-frozen or both, it immediately splits in the mouth, spreads like shit, as if rotten or frozen, it looks stale, there is no taste, tasteless, I would rather say tasteless, I suspect that the same thing is inside the rolls or so to me it was unlucky and only I got caught..xs.The set of Vesta that I took consists half of hot tempura rolls, breaded and fried and half of raw, cold rolls, these are the ones in tempura, I honestly liked them very much, they were very tasty and crispy, I don't know what kind of fish there was..it was as stale and frozen as in those cold ones, or vice versa, it was of high quality, BUT one way or another they were really delicious for me, perhaps because of their breading and hotness, apetitity and deliciousness on top, I might not have noticed the taste of bad fish inside, but not the fact.. maybe everything is fine there (I don't know, I didn't notice) But I have already noted about the fish on cold rolls, perhaps I personally was unlucky, I don't want to denigrate it, suddenly everything is fine with others?! But I will only tell you the facts and disadvantages that I saw at home.I rarely order such food to pamper myself and arrange a small holiday, it is very very expensive for me, but sometimes I really want to, but still, although I very rarely order, I constantly ordered in this institution, so I think that the money that they ask for their food is very large for one order and therefore their food and order must fully justify, pay off and earn every penny invested in them, at least with their quality, without guile and machinations, without tricks, with their service, freshness of products, good taste, satiety,appearance,serving and smell.Then it more or less justifies their high price.
2. Pieces of the same tasteless fish, for example salmon in comparison, as it was once in the previous time of my orders, when bright fresh pieces lay on top of the rolls and almost half of the roll was closed, now, not only stale, but also such small pieces and thin ones are put that even a quarter of the roll is not it covers, for the top view, and the color is not orange, not bright orange, even if it is dyed, but some kind of gray, pale slightly yellowish all over, as if dead.There was clearly something wrong with it, it was absolutely not tasty, there was no freshness in sight, at least frostbitten, loose, and at most spoiled, stale.
It turns out that the fish has nuances: taste, there is no structure, just porridge in the mouth is loose, no structure, no color, no freshness, spoiled,frozen, a very small piece and thin, gray, greed - they put it down completely for appearance, cover it a little from above, previously fish came on the sides of the roll, sometimes the pieces are ragged,They're torn, shredded, sticking out in rags, sloppy..there is no appearance, brightness and apetity and taste
Other rolls that are served cold should have been in flakes, shavings of some kind of fish, I call them dandruff, they don't need anything at all, they have no taste or smell, this dandruff has no smell and taste, they are stupidly dry or in the process of delivery, become dry, dried, curl..they have no taste, it would be better not to make such a look at all, and even more so as they were served to me in the order, all the cold sushi in the box were knocked into one pile, one on one, almost porridge, but not porridge, they retained their shape, except that they were slightly crushed..and the rolls that should have been in this fish dandruff (chips)..as I understood it, they were not even driven in order to roll or twist them in this dandruff, this dandruff was scattered and covered on top of all other rolls, including these, as well as from below, and the rolls themselves that should have been in the chips were completely bald, only in some places 2-3 shavings barelyit barely held on to these rolls, but they were completely bald, as if they had not been specially bothered to sprinkle and twist them, but they were stupidly poured on top of all the rolls, like it would go on and so you will devour..and they stuck to the box, to other rolls, but most of them just hung out in the box in all corners and rolls.. it is very unpleasant, firstly, to get such a thing and use it, and secondly, the very fact of such an attitude towards the client is unpleasant..either it's a courier, the delivery tried so hard, did he turn the mill with them?!)
The breaded sushi is very tasty, for the sake of justice it should be mentioned and it seems flawless and even got there perfectly, neatly stacked in a special foil dish with a dense reflective lid, were hot, fresh, delicious, but it seems to have mentioned above.They are naturally better than cold and tastier, and fortunately there were half of them or even a little more.
3. Tom Yam soup, immediately minus, after plus...I was not satisfied with the color, it was gray-yellowish, in the photo of the institution,all the tom pits are bright red, beautiful, even red-brown, like borscht, it is made by the chef's signature pasta and tomato paste, tomatoes, and he was disappointed pale gray, with a yellowish tinge, clearly the chef saved on chef pasta, or on tomato paste, on tomatoes or something else, the color was just not enough, it shouldn't be like that, otherwise everything is fine in it, BUT the taste is just awesome, very tasty, orgasm,swallow the tongue, tried for the first time.. a combination of sweet-sour-spicy-slightly lemon flavors in a combination of flavors of different seafood and Japanese mushrooms, galangal figs I know what it is?), something fleshy floated, but I don't know whether it is or not, lemongrass also figs I know, but it seems to be a lemon plant, . I did not see it cut, but the taste seemed to be lemon, the declared leaves of kafir lime like or something like that were not noticed in the soup, in general, from the word at all.This is according to the composition.It tastes like something!!!) Indescribably divine taste, very delicious soup, my first experience with it.It is quite satisfying, I ate its small cardboard bowl deep and immediately sated, even with a fresh loaf it is very tasty and even more satisfying, the soup amazed and surprised me at the same time, incredible, the taste is gorgeous.It's worth a try.But I think the price of 20 rubles for a small bowl of soup, even if it is tasty and quite satisfying, is not justified! Yes, I understand, expensive ingredients, even rare seafood, but its red price and ceiling is 15 b.rub., and for good from 10-13p., the price is too high!, the portion is small, either lower the price or increase the portion.I will keep an eye on this place and the menu.People complained about what Kha saw.
Their French fries are very tasty.
4. I was not given everything that I paid for in the order, for example ginger, they just decided not to put it down or forgot it, but I really needed it, really wanted it, I was disappointed by other shortcomings and small disadvantages, maybe I did not mention everything and could forget something, but the main thing seemed to have said everything.
Here is a small assessment and review of this institution.Mixed feelings about him, maybe I'll experiment more, but I'll think about it...Thank you all for your attention, bye everyone!
It's not the first time I've realized that they're going downhill. The girls at the counter can be rude every other time, they put in orders, apparently, whatever came to hand. In the order, one thing is actually another. GUYS, check what you give in the order.
There are no words about delivery at all, if you ordered for a certain time IN ADVANCE - wait for your order with a delay of 40 minutes or when it will be convenient for the courier to drive up to you. The food arrives cold.
Delivery couriers come and put their dirty bags on the table from which people eat (put some kind of bag stand, like in a mac, for example). It's not very pleasant to eat from this. And so everything is delicious and the staff is polite!
I leave the time and date for viewing on cameras 17.10 18:38
Одно из любимых заведений сети именно на Рафиева 55, внутри очень уютно и комфортно, из раза в раз отличное качество роллов, подача, обслуживание радует, и время ожидания небольшое всегда, очень рекомендую к посещению. 5 звезд твердо! Единственный нюанс посадочные места , спинка дивана 90 градусов, не откинешься посидеть..
The staff is pleasant.I ordered sushi with cream, it was done on time, without waiting. Delicious, fresh ingredients. I 'll order more , I didn 't find any disadvantages
Once the sauce was not reported, the second time it was underweight of 100 grams. In general, sushi is delicious, but always with some flaws. As a result, a solution and a small compensation were offered, but then canceled, because "the appeal was not on the day of the order." So keep in mind 🥲
Disgusting service! I made an order in the morning for delivery in the evening, as a result, the order hung for a whole day, and 20 minutes before the scheduled delivery time, the order was simply canceled. Bottom line, the evening is ruined, the holiday is ruined. I do not recommend ordering at this eatery if you do not want to spoil the evening.
We made an order for Tom Kha soup , Tom Yam was brought 😕
They called support and sent us a promo code for 3 rubles .
Thank you, and we didn't think the best of you - we will never order from you again.
Everyone tries to cook on time. The programming is almost perfect. A small minus is to take a paper towel to the toilet. The dryer has not been working for the second week
Ordered many times. Very tasty. Pleasant service. I really like that near the house)
But not without a sin, so to speak. A couple of times they "forgot" to invest the paid sauces, once there was a feeling at all that the set was yesterday - it was terribly dry.
A small cafe is conveniently located in the sports center on the passage street. We ordered sushi from them at home, we liked it. There are discounts, delivery and pickup, but you can also sit in a cafe.
A big plus of this cafe is frequent and quite large discounts on good portions of rolls
But the rolls themselves are not always delicious, and sometimes it even seems that they taste the same in a set, although they are all different
This place is about food, first of all. The food is really delicious. Very attentive girls work. Only positive impressions. It may not be as cozy as we would like, but good service, great food pull everything out.
We ordered pizza and sushi. The sushi is terrible, as if it is not the first freshness, it falls apart and does not look very good. So also the delivery took almost 3 hours. As a result, the pizza was just cold.
4 звезды потому что местоположение не самое идеальное - будем откровенны. Порции сказал бы, что лучше, чем на доставке. Остались довольны. Было бы шикарно перетянуться или расшириться куда-нибудь на проспект) Дзержинского было бы вообще идеально.
P.S. на грушевке в тц океан очень места и район населенный)
The food is normal, but the pickup is very poorly located. A shopping center with a barrier without a specified number. You have to call art food, enter an extension code, which does not always work (And the same manipulations need to be done at check-out. Why it is impossible to make a "loop" on departure. A queue of cars is gathering, until everyone calls, you waste a lot of time. I will not order more from them just because of the inconvenient pickup, and the sushi is not bad
Хорошая цена, вкусные и свежие суши, вкусная пицца)) персонал доброжелателен. Доставка по разному.. вчера ждали 2,5 часа, но нас предупредили, что ресторан загружен поэтому предеться подождать)) мы были не против))
Спасибо большое команде Art Food))
The order for 31.12 completely failed, they tried to throw everything off for a technical failure, the rolls stood for an hour and a half before the pickup time (you can see from the screenshot that the pickup was at 19:00), it was noticeable in the institution that the chefs, who discussed something so loudly that they could be heard in the hall, wound up the rolls by the number of as, the company does not solve such issues in any way , they just apologize , no one compensates for the money spent and the bad mood for the New Year.
Это мой первое знакомство с данным местом и видимо последнее.
Увидела рекламу, решила заказать сет, было 20:50, на сайте время было указано доставка 45 минут, ориентировочное время 21:40.
Перезвонил менеджер, немного грубая и резкая девушка, сообщила сто возможны задержки.
В 22.14 пришло смс что курьер выехал.
Пишу отзыв, сейчас 23:45, заказа до сих пор нет, курьер сообщает что "хз когда к вам доеду, у меня много заказов с опозданием, мы и после 00:00 доставляем, у нас не вышел курьер, поэтому так".
Считаю не организованная работа руководства, неужели нельзя вывести кого-то ещё?
За 2 часа что случится с моим заказом в дороге, страшно представить.
Я надеюсь что данное заведение примет какие-то меры к сотрудникам, кто допустил такой "сазос". Хотелось бы получить какую-то обратную связь.
Если заказ доедет, приложу фото.
К водителю претензий нет, делал что мог, рыба гниёт с головы
Один плюс, суши вкусные, но очень долго
The institution is set up only for delivery, although there are all conditions to serve people on the spot ... there are questions about sanitary standards…
These are cheap food restaurants. If you wait for a fast delivery and on time, no. Order 201, the courier called at the deadline for delivery and said that he was carrying another order, and the weather. According to etoc2, it is still 20 minutes, although the message that the courier is on the way was 30 minutes ago. The evening and the mood are ruined, I do not recommend it. There is also no one working at the call center, they will not answer you there
We ordered pizza, came home and were horrified by the look and quality of the cooked pizza. It felt like the pizza was cooked yesterday, warmed up and put in a box, not only are the mushrooms black, but the dough itself is dry, the cucumbers are visible that they were walking and the sausages are stale.👎🏻👎🏻👎🏻👎🏻
I've never eaten worse!!! The set was cold, the sushi was all falling apart, the rice was not enough!!! Previously, we ordered sushi in this institution and it was delicious. But what cannot be expressed in words today!!!! If this review is seen by the management, it is worth thinking about changing the dryer!!! It's a pity that the evening was ruined. Set " grand" 17.10.23
The most terrible institution in Minsk. I ordered pizza, the delivery took 4 hours, the pizza is the most tasteless, which may be, I took chili and margarita, everything is full of feces, it's difficult to even call food, do not order from this institution in any way
была бы возможность поставить 0 , с радостью бы .
Сделали сегодня заказ , забирали сами.
Заказ был холодник и сет "макеба".
Холодник мало того, что соленый так и пол яйца не готовое (желток был жидким) .
Сет уже в мусорке ,теплый , суши разваливаются, вкус ни о чем .
Даже коту по запаху не понравилось.
Жаль потраченных денег
Были на гастрофэсте, хорошее обслуживание, заведение уютное и чистое. Но сам сет не зашёл, не хватило вкусов и сама еда была обычной, на 4-ку с минусом.
Instead of sushi with red fish, they put it with felodelfia. They started accusing us, saying that we were to blame. Sushi with K. fish was brought to us, so three stars. It was delicious)))
We ordered pizza for the first time and faced the fact that we found a pizza at home that was burned. It was very unpleasant.
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Show business's response
Д
Денис Юрьевич
Level 6 Local Expert
March 22
We were in the evening, we decided to have dinner with the children at a table, but unfortunately we heard that we had to wait 40 minutes, even though there was not a single guest and it looked like something like what you came here and we were so busy with deliveries ...
So 2 stars, because sushi delivery is good, Thanks for that alone!
There used to be a favorite pizzeria.
Now, not only has the focus shifted to sushi and the quality of pizzas has been frankly hammered, but it is also crooked