We are waiting for 1 hour just to open an account.It seems to have been opened , but it does not open. The application shows an error. The staff is polite. But they work very slowly.
Let's start with the parking lot, neither approach nor drive up, some kind of nightmare by car.
Service: there is no manager in the hall, it is unclear how to take a queue and which of the managers to approach. The managers at the tables saw the incoming ones, but everyone was doing their own business, chatting among themselves. I had to ask the whole room loudly. I had to pull everything out of the manager, ask questions, she just took the ID card and silently did something on the computer. In short, a complete feeling that prevented them from doing specifically nothing.
There is not enough queue management system, but in general, a pleasant attitude and on the spot, probably, the administrator or the manager steers well so that there are no queues.