Kazakhtelecom
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96 m
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64 reviews
October 30, 2024
To turn off the Internet due to poor quality, regular disconnection and low speed, I had to go through a hundred circles of hell. Then, fraudulently (they said that the wire was outdated), they connected the landline phone via a modem, when they realized this, they told them to remove it, since they occupied the outlet and additional electricity consumption. They said they can't do anything anymore. Now it's time to turn off the landline phone, they make you pay 1000 tenge for disconnecting, otherwise they won't turn it off! What kind of blackmail is this? I also had to pay for 5 days, so they will arrive within 5 days. I'm talking about the fact and you'll count it later! No, they don't apply until you pay! You connect the phone, you pay, you turn it off, you pay too! They're dragging their time out on purpose! Terrible organization, terrible service!
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1
November 4, 2024
The Internet was not bad - you have to be objective,
but the termination of the contract took almost 6 months, the specialist initially did not explain that it was possible to hand over the equipment through the 3rd person, and apply for termination via Whatsapp,
she constantly insisted that we personally come to the Kazakhtelecom office, the online application was constantly rejected, the sixth month after after the proceedings, they told me that it was possible not to personally come 1,500 km away and apply for a watsap,
an additional one was removed.money for an incomplete period of use of the equipment / tariff and accrual for the current month not from the date of transfer of the equipment, but from the date of the application for termination, that is, the equipment is already on their side, the service is not provided)), but pay the tariff. In general, the impressions are so-so.
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March 3
It is very difficult to talk to the Kazakhtelecom staff. They refuse to refund the overpayment for the landline phone to the old person, arguing that the person who paid (in this case, the social worker) must personally come and write a statement. Relatives should look for a receipt and a social worker, despite the fact that the money is in the personal account of the grandmother, and not this social worker. The staff calls this "financial literacy." You really have to go through seven circles of hell to get the money back.
See original · Русский