Just yesterday we returned from a vacation at the Kiaraz Arena hotel. Overall, the hotel is nice, with spacious rooms and balconies. Excellent location, views, hotel grounds. But in order to keep up with the times and be attractive to tourists, the owners of the hotel need to review and finalize something. I will write what is missing, perhaps they will listen to my feedback and it will be much more pleasant to relax with you. Rooms: 1. Give keys to each guest of the room. 2. Refresh the repair in the SU (get rid of mold and rust), add towel hooks. 3. The rooms are spacious, but two huge armchairs are not needed there. Just a sofa is enough as an additional place. 4. But the wardrobe is very small! The hallway also lacks hooks on the wall. 5. It would be nice if there would be a bottle of water in the room for guests and a minimum set of dishes (plates, forks, knives). 6. The breakfasts Are very monotonous! There are not enough vegetables, sometimes you can change the glaze for boiled eggs. Every day, sausage and cheese of the same type (low quality) can be varied at least with sausages or ham. Jams and honey can be served with butter. 7. Add benches in the yard.

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Илья К.

Level 4 Local Expert

The hotel itself is not bad: spacious rooms, location (500 m to the sea), convenient Parking. However, the hotel has big problems with the staff: a complete lack of customer orientation. We had a rest with a child (2 years old). They asked for an extra pillow (there are only two in the room). We were told that children under three years old are not allowed. It's not supposed to. Breakfast was also not allowed (there are only two adults in the ticket, although it was indicated at the time of booking that breakfast was for three people). In general, it is unpleasant to hear this, living in a room for 10 thousand rubles per day. This is if private; I'll try a little more objectively, imagine: upon arrival at the hotel, you are greeted by a young girl with a Soviet-suffering face and without a gram of a smile with pompous politeness checks documents, gives out keys, in each case emphasizing that you will be responsible for any oversight (and you prescribe a price list for damaged property upon check-in). You come to your room, where Soviet repairs have been made, the shower head is broken, the faucet is rusted, all the closet doors are creaking. After reading the "price list", where even fines for damage to towels are indicated, which, moreover, is indicated aloud by the administrator, it seems that all the flaws in the room want to hang on you. However, you cannot check out of the hotel without consequences - the fee is charged in advance and not a penny of the amount for the entire stay is refunded. While staying in a hotel, you ask for some small thing like an extra pillow, towels, soap - you are refused, simply because "it is not allowed". Even for a fee, it is not necessary, despite the fact that you have already paid not the smallest money. When checking out, your room is checked to see if you have damaged anything - such is the presumption of guilt. It seems as if the staff was given a hotel (and a pretty good one), but did not explain how to work in it. It's like a monkey was given car keys.

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Show business's response

Лиана Иванова

Level 2 Local Expert

We had a rest in August at this hotel with my husband, I really liked everything. We have not stayed here before, although we often come to Pitsunda. There are hearty breakfasts in the dining room, the menu changes. The rooms are spacious and comfortable, the rooms have everything. They give out beach towels, which is very useful, since we forgot our own. The rooms are cleaned daily, we are happy with the cleaning. The staff is polite, the administrators are always ready to help, as well as the security. We asked for a higher room in advance, our wishes were taken into account, for which I am very grateful to the girls. Upon arrival, everything was clearly explained and we were quickly settled in. We left quietly and also quickly. We'll be back next year!

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