Disgusting staff. The girl behind the 6th window is just laughing in her face. One thing says, in fact, other documents are generally needed. We waited 2 hours to be told that we needed a translation of the original passport, although they took the original 2 weeks ago. Are you completely nuts? Do you need to carry the original every time? And can I tell you right away what documents are needed? While we were standing, people in front of us were yelling at them for the same moment. Each employee needs different documents. Are they being trained at all? Education is being asked? Or do they take anyone from the street? And especially with the most disgusting faces?

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Валерия Касьянова

Level 3 Local Expert

Half of the employees just get up from their workplace and leave for an hour. And this is during business hours, not even at lunchtime. Questions are answered reluctantly. The volunteer who is supposed to help visitors get the right ticket or help them navigate is very reluctant to respond. He doesn't finish listening to the question and switches to another person. It's a mess

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Елена

Level 6 Local Expert

It is better to come early, there are quite a lot of people, but there is an electronic queue (you need to get a ticket at the terminal). The staff are mostly friendly and try to help whenever possible

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