Expectations from the store were not met, as I expected to see the full range of products under the Sony brand, since the name is “Centre”, but the fact is far from the name. The sales consultant did his job, but he didn't do it cordially. After traveling a long way across the city by subway and on foot, I realized that it was not worth it.
I bought pulse 3d headphones in this sony center store for 53 thousand rubles, the headphones did not meet expectations:(the sound is average, the microphone is slightly better than the headphones for 2000-3000 thousand, but 1+ is still there, it's good sound insulation and good positioning, but that's the end of the +s, the headphones after half an hour begin to press the ears and become uncomfortable in them, the price is too high "overpriced"! I wanted to make a return of the goods, I was refused
because of a small tear in the "outer box"! Although it is written on the website that you can return the money without any questions within 14 days after purchase! And not a word about the fact that the product must have a return: "presentation! "although all the components and the product itself were in perfect condition for only 2 days, I was told upon return that: it should have a marketable appearance due to the fact that they will "sell it again!" It turns out that half of their goods can already be disclosed, used and returned by someone??! I don't set foot in this store anymore and I don't recommend it to anyone.
A cool store, I bought headphones for playstation, the sellers here are super, the service is excellent, I advise everyone, buy original products only here.
Today I visited the Sony Center in Mega on Rozybakieva. I liked everything very much 👌 Manager Ainura helped with the selection and selection of a gift) thank you for your promptness and responsiveness :)
The best equipment especially Televisions and Soundbars the staff at the level of everything as it should be explained will tell and show very much liked it cleanly accepted
The selection of goods is large, the quality of the goods is approx. However, until he approached the consultants himself, no one showed interest. If there are issues, it is better to solve them online, do not waste time visiting. However, if there is a need to "touch", then you can stop by and take a look.
Very responsive and friendly sellers, even when I bought a TV without calculating the budget and then returned it, there was no negative (I bought for 1,500,000 tenge, i.e. the negative should have been big, but ...). They explain everything competently, clearly show and make pleasant gifts in the form of discounts. I recommend it!
Overall, good service, attentive staff. The only disadvantage, which is quite significant, is that the staff does not fully know the technical information on the products, despite the fact that this is a monobrand store
I thank the managers Arthur and Ilya for their help in purchasing and configuring the TV I need.. I was pleased with the guys' approach to the Client and knowledge of the Product! It's a great place with great service, and since I'm a SONY fan, I plan to visit it more often..
In August 2019, I ordered WF-1000XM3 headphones on pre-order for 90,000 tenge at the Sony Center in the Mega Center on Rozybakieva, because in general I am a loyal buyer of Sony products, and the headphones are really good and I looked at them in advance. In November 2019 (in 2 months!) one of the headphones stopped working and applied for warranty. After checking, they refused to repair/replace my earphone, arguing that this was not a warranty case, although I used them very carefully. In general, there are a lot of details and it takes a long time to describe, know one thing - you will not prove your case, they will not listen that the headphones have worked for only 2 months and cost a lot of money, the store staff with frightened eyes will send you to the service center, and the service will send you back to the store, after several iterations you will spend a lot of time and nerves and you still won't achieve anything. Apparently, the guys do not know that they are part of a large corporation and they are not familiar with the term "customer satisfaction". I will not buy anything else in this center and I will dissuade all my friends.
Have a good time, great store, great service, guys are experts in their field, the setup is also great... Well, the main thing is that the products are excellent and the main thing is Sony.... I recommend you to visit...
Very responsive sellers. We returned the headphones under warranty - everything was done in a couple of minutes, we advised how to get new ones faster. In the process, I watched a consultant who explained the advantages and disadvantages of one of the products very well
A good place to buy Sony products. It seems they even gave another additional year of warranty, if you take it from them. Although I haven't been there for a long time, maybe something has changed.
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Anonymous review
March 28, 2020
Sony likes the TV, the phone. The staff there is of a decent level, contacted several times, and was always satisfied!
The only store in Kazakhstan where you can find almost everything from Sony. The guys are great, and the service and prices are all at the highest level.
Okay, but it's a little expensive. Sony's best years are behind us, alas, and this must be understood. Except for the PS4, there is absolutely nothing to take.